Noticeboard

When contacting the Practice, please ring our new temporary telephone number: Tel 028 66 560701


In case of an Emergency outside Practice working hours (Evenings and Weekends) please Telephone: Out-Of-Hours on 028 71 865195.

Appointments

All consultations for GPs and Practice Nurses are by appointment only and can be booked in person at reception, by calling 028 66 322707 during opening hours or on-line.

To use our on-line appointment facility, you will need to talk to a member of staff to receive your own unique registration details.  You can register to use online services to make appointments with the practice by clicking the link below.

Patient Services Logo

Routine appointments to see the Doctor of your choice can be made up to two weeks in advance.

We use an appointment system to assist us in planning our daily work. The appointment system is for your convenience and we try to keep to time, however occasionally delays will occur.

Appointments are for ten minutes but please bear in mind that some problems take longer than others so do try and be patient if you have to wait (some day you may be causing the delay!)

Remember

  • It is better to attend one doctor with the same problem,
  • One appointment per person please, as extras cause the surgery to run late,
  • If you are unable to keep your appointment please let us know in good time so that the appointment is not wasted.

To Make a Non-Urgent Appointment

You are free to choose the doctor that you would like to consult with and the surgery that is most convenient for you. However whenever a surgery is booked up you will be seen by whichever doctor is available. Normally you will be offered an appointment within 48 hours.

To Make an Urgent Appointment

If your problem is urgent you will be seen on the same day by whichever doctor is available. It is helpful to us in assessing the urgency of your situation if you can please give us as much information as you can.

Sick Children

Sick children will always be seen as soon as possible if brought to the surgery (this may be quicker than a visit). If in doubt about bringing your child out please phone the doctor to advise. Arrangements can be made to isolate infectious children.

Further Appointments

When the doctor tells you that he wishes to see you again, please tell the receptionist on the way out and make an appointment for your return visit. She will give you an appointment card if you wish to have a note of the details of your appointment for future reference.

Telephone Advice

The doctors are available for telephone advice. Staff are asked not to disturb surgeries with non-urgent telephone calls as interruptions during consultations are upsetting for both doctor and patient. Staff will take a message for the doctor who will ring you back at the end of the surgery.

If on occasion you should find the above arrangement to be unsuitable the best times for telephoning are between 12:00 and 12:30 or between 16:30 and 16:50.

 
Health and Social CareThis site is brought to you by My Surgery Website