Home Visits Not Requiring Urgent Attention
Do try to come to the surgery if you can. On average seeing you at home takes 4 times as long as seeing you in the surgery and the surgery is better equipped than the doctors bag.
If you do need a home visit, requests should (except in emergencies), be made between 9.00am and 11.30 am if possible. Your help with this will enable us to organise our work in order to give you a better service. Your call will be put through to the duty doctor for that day who will assess the urgency of your request and give advice as necessary.
Home Visits Requiring Urgent Attention
If the doctor is in surgery the receptionist will either transfer your telephone call through to the doctor's surgery or speak to him/her on your behalf before you ring off. In this way further information may be obtained by the doctor and appropriate advice given to cover the situation until the doctor arrives.
If the doctor is not on the premises, depending upon the type of emergency, staff will either take your telephone number and relevant details and contact the doctor who will return your call or advise that you contact 999 directly.